Privacy Policy

1. Information We Collect

We collect the following types of data to deliver and improve our services:

• Account Information: Name, email, phone number, and password when you create an account.
• Booking Details: Dates, preferences, participants, and payment-related information.
• Usage Data: Device type, IP address, browser type, and activity logs to improve functionality.
• Communications: Messages, reviews, and feedback you share with vendors or SynKK Africa.

2. How We Use Your Information

Your information helps us:

• Process bookings and payments securely.
• Connect you with verified vendors.
• Provide customer support and resolve disputes.
• Improve platform performance and personalize your experience.
• Send you important updates, offers, and service notices (you may opt out anytime).

3. Information Sharing

We only share your information when necessary to provide services:

• With Vendors: To complete your confirmed bookings.
• With Service Providers: Such as payment processors and technical support partners.
• When Legally Required: To comply with laws, regulations, or court orders.

We never sell your personal data to third parties.

4. Data Security

We use industry-standard encryption and security measures to protect your data. While we take all reasonable precautions, no platform is completely risk-free — please keep your login credentials private.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Request a copy of your stored data or ask for account deletion by contacting us at info@synkkafrica.com.

6. Data Retention

We retain your information only as long as needed to fulfill bookings, comply with legal obligations, and maintain account records.

7. Cookies and Tracking

We use cookies to enhance your browsing experience, remember preferences, and analyze platform usage. You can manage cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy to reflect new practices or legal requirements. If major changes occur, we'll notify you via email or in-app notice at least 14 days before they take effect.